Terms & Conditions
These booking terms and conditions are applicable to
Tailor Made Holidays
Holiday Deals 2 Go is a trading name of Broadway Travel who is an ABTA retail
travel agent and as such acts as an intermediary in all holiday/flight
Broadway Travel act as agents only for the relevant supplier/tour operator shown
on your documents (together with their ATOL number and booking reference locator
where applicable). All terms and conditions of these principals will apply and
are available upon request.
Errors and Omissions
We take reasonable steps to ensure that any information, photographs, or any
other details about the flights, accommodation arrangements or accommodation
featured on the website is accurate. Whilst every effort is made to ensure the
accuracy of all information and prices displayed on this Site, regrettably
errors do occasionally occur. In the event that an incorrect price has been
entered in error, any booking made based on such incorrect price will not be
valid. You will be advised of the mistake at the earliest opportunity and you
will then have the option either to pay the correct price for the travel
arrangements or to cancel and receive a full refund of any monies you may
already have paid. We make no warranties or promises as to the availability or
suitability of any accommodation advertised. We reserve the right to change or
vary the price, flight, accommodation, or any other arrangements featured on our
website at any time without notice. You agree that it is your responsibility to
ensure that all the details of your chosen accommodation are confirmed with us
at the time of booking.
We accept all major credit and debit cards. There is a charge of £1 for any
bookings made using a debit card or switch card and a charge of 2.5% for any
bookings made using a credit card.
Please note that all additional charges are included in the total cost.
Additional charges included airport taxes, fuel supplement, security fee and
where applicable (when your flight is with a low cost airline) a card booking
Please ensure that ALL documentation is thoroughly read and understood. It is
your responsibility to inform us of any discrepancies. Please note some
suppliers may charge for amendments and unfortunately in these circumstances the
client will be responsible for any additional charges. Please ensure that you
arrive in good time for your departure, we cannot be held responsible for your
failure to do so.
There are no transfers included in your holiday cost unless otherwise stated. On
arrival at your destination you will normally find taxis just outside the
terminal building. To avoid getting overcharged it is advisable to agree a cost
before you take the journey.
Please note inflight meals are not included in the price stated (apart from if
your flights have been booked with Custom Flights, Virgin and BA.com), however
they are available at an additional cost. If you would like to include them to
your reservation please contact one of our sales consultants on 0871 716 1038.
Baggage allowance can vary from airline to airline and range from no baggage
allowance being included in the cost of the flight to 23kg with some scheduled
airlines. Please contact customer services to clarify this. We do not accept
responsibility for any excess baggage charges levied at the airport.
We will try to meet any special requests made of us, but cannot guarantee
Travellers under 18
The person signing the booking form/completing the booking on-line accepts
responsibility for paying for all the people on the booking. They are also
responsible for keeping everyone in the party informed of the booking details.
You must be at least 18 years old to make a booking with us. The first named
person travelling on the booking must be at least 18, if all people travelling
in your party are under 18 you need to provide a letter of consent from your
parent or guardian, please either email this letter to
email@example.com or send to: Customer Service, Holiday
Deals 2 Go, 17-21 Napier Road, Luton, LU1 1RF. Each airline and hotelier allows
different ages to travel and stay at their accommodation so if you are under 18
years old then please check with us before booking.
We must insist that it is a requirement that you are adequately insured for the
holiday you have booked. Therefore if you have not taken insurance offered by
Holiday Deals 2 Go, then we will be grateful if you could advise us of your own
arrangements. The information required has to include the name of the policy,
the policy number and the emergency contact number. If you have arranged your
insurance with Holiday Deals 2 Go then you will find a separate cover document,
it is recommended that you take this with you. In the unlikely event that
emergency assistance is required you will find the telephone number on the
Please note that if you are hiring a car then you will need to supply a credit
card as security when you collect the car. The credit card must be in the name
of the lead driver, no money will be taken from the card without your consent
(all details will be covered when you sign your agreements before taking the
In most destinations you need to be over 21 to hire/drive a car, it is always
best to double check the age limit before booking.
If you have arranged to park a car at a pre-booked car park please ensure that
you know which car park that you are to use. Please bear in mind that some
airport car parks may involve a coach transfer. Please allow time for this.
Ticket on Departure
If you are collecting documentation from the airport, this will normally ONLY be
your flight tickets. Please ensure that you have any other vouchers or insurance
documents either posted or faxed to you before you depart.
Visa / Vaccinations
Certain countries require a visa permit for entry. Further information can be
obtained from the embassy representing your destination. Where required, we
recommend that all passengers have the correct vaccinations prior to travel.
Always consult your doctor. Please Note: The U.S department of immigration has
recently changed some of the rules for visitors entering the U.S.A, please
contact us for more information, especially if you have a criminal record.
Flight Times and Tickets
All departure and arrival timings are given using the 24 hour system. Your
flight tickets will state the most up to date flight time information, so please
read them very carefully and ensure that you allow sufficient time to arrive at
the airport, normally 2 hours before departure. Tour operators make it a
responsibility of the traveller to re-confirm their homeward flight at least 48
hours before departure.
Except where otherwise expressly stated in these Booking Conditions we regret we
cannot accept any liability or pay compensation where the performance of our
contractual obligations is prevented or affected by circumstances and events
include war, threat of war, riots, civil strife, or terrorist activity,
industrial disputes, natural or nuclear disasterfire, technical problems with
aircraft or transport, closure or congestion of airports or ports, bad weather,
epidemics or health risks, insolvency of airlines and similar events beyond our
Cancellations / Amendments
All confirmed bookings are subject to cancellation charges on a sliding scale.
However there is 100% cancellation charge applicable if you have booked a flight
either using a low cost airline or a scheduled airline. Please call for exact
charges. If you wish to cancel your holiday we require written confirmation from
the lead passenger, once we receive this we can begin the cancellation process.
It is in your best interest to advise us as soon as possible to avoid heavier
cancellation/amendment charges. Some amendments are treated as cancellations and
we suggest that you contact Holiday Deals 2 Go as soon as possible. (N.B Please
note some holiday arrangements are non-refundable and non-changeable e.g.
The Foreign and Commonwealth Travel Advice Unit may have issued information
about your holiday destination. You are advised to check this information on BBC
(Ceefax) page 470 onwards or on the internet under the address
Alternatively you can contact ABTA Information department on 0207 6372 444
(calls charged at 50p/minute minimum)