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Terms & Conditions

These booking terms and conditions are applicable to Tailor Made Holidays

Holiday Deals 2 Go is a trading name of Broadway Travel who is an ABTA retail travel agent and as such acts as an intermediary in all holiday/flight transactions.

Broadway Travel act as agents only for the relevant supplier/tour operator shown on your documents (together with their ATOL number and booking reference locator where applicable). All terms and conditions of these principals will apply and are available upon request.

Errors and Omissions
We take reasonable steps to ensure that any information, photographs, or any other details about the flights, accommodation arrangements or accommodation featured on the website is accurate. Whilst every effort is made to ensure the accuracy of all information and prices displayed on this Site, regrettably errors do occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price for the travel arrangements or to cancel and receive a full refund of any monies you may already have paid. We make no warranties or promises as to the availability or suitability of any accommodation advertised. We reserve the right to change or vary the price, flight, accommodation, or any other arrangements featured on our website at any time without notice. You agree that it is your responsibility to ensure that all the details of your chosen accommodation are confirmed with us at the time of booking.

We accept all major credit and debit cards. There is a charge of £1 for any bookings made using a debit card or switch card and a charge of 2.5% for any bookings made using a credit card.

Additional Charges
Please note that all additional charges are included in the total cost. Additional charges included airport taxes, fuel supplement, security fee and where applicable (when your flight is with a low cost airline) a card booking fee.

Your Obligations
Please ensure that ALL documentation is thoroughly read and understood. It is your responsibility to inform us of any discrepancies. Please note some suppliers may charge for amendments and unfortunately in these circumstances the client will be responsible for any additional charges. Please ensure that you arrive in good time for your departure, we cannot be held responsible for your failure to do so.

There are no transfers included in your holiday cost unless otherwise stated. On arrival at your destination you will normally find taxis just outside the terminal building. To avoid getting overcharged it is advisable to agree a cost before you take the journey.

Inflight Meals/Baggage
Please note inflight meals are not included in the price stated (apart from if your flights have been booked with Custom Flights, Virgin and, however they are available at an additional cost. If you would like to include them to your reservation please contact one of our sales consultants on 0871 716 1038.

Baggage allowance can vary from airline to airline and range from no baggage allowance being included in the cost of the flight to 23kg with some scheduled airlines. Please contact customer services to clarify this. We do not accept responsibility for any excess baggage charges levied at the airport.

We will try to meet any special requests made of us, but cannot guarantee anything.

Travellers under 18
The person signing the booking form/completing the booking on-line accepts responsibility for paying for all the people on the booking. They are also responsible for keeping everyone in the party informed of the booking details. You must be at least 18 years old to make a booking with us. The first named person travelling on the booking must be at least 18, if all people travelling in your party are under 18 you need to provide a letter of consent from your parent or guardian, please either email this letter to or send to: Customer Service, Holiday Deals 2 Go, 17-21 Napier Road, Luton, LU1 1RF. Each airline and hotelier allows different ages to travel and stay at their accommodation so if you are under 18 years old then please check with us before booking.

We must insist that it is a requirement that you are adequately insured for the holiday you have booked. Therefore if you have not taken insurance offered by Holiday Deals 2 Go, then we will be grateful if you could advise us of your own arrangements. The information required has to include the name of the policy, the policy number and the emergency contact number. If you have arranged your insurance with Holiday Deals 2 Go then you will find a separate cover document, it is recommended that you take this with you. In the unlikely event that emergency assistance is required you will find the telephone number on the insurance document.

Car Hire
Please note that if you are hiring a car then you will need to supply a credit card as security when you collect the car. The credit card must be in the name of the lead driver, no money will be taken from the card without your consent (all details will be covered when you sign your agreements before taking the car).

In most destinations you need to be over 21 to hire/drive a car, it is always best to double check the age limit before booking.

Car Parking
If you have arranged to park a car at a pre-booked car park please ensure that you know which car park that you are to use. Please bear in mind that some airport car parks may involve a coach transfer. Please allow time for this.

Ticket on Departure
If you are collecting documentation from the airport, this will normally ONLY be your flight tickets. Please ensure that you have any other vouchers or insurance documents either posted or faxed to you before you depart.

Visa / Vaccinations
Certain countries require a visa permit for entry. Further information can be obtained from the embassy representing your destination. Where required, we recommend that all passengers have the correct vaccinations prior to travel. Always consult your doctor. Please Note: The U.S department of immigration has recently changed some of the rules for visitors entering the U.S.A, please contact us for more information, especially if you have a criminal record.

Flight Times and Tickets
All departure and arrival timings are given using the 24 hour system. Your flight tickets will state the most up to date flight time information, so please read them very carefully and ensure that you allow sufficient time to arrive at the airport, normally 2 hours before departure. Tour operators make it a responsibility of the traveller to re-confirm their homeward flight at least 48 hours before departure.

Force Majeure
Except where otherwise expressly stated in these Booking Conditions we regret we cannot accept any liability or pay compensation where the performance of our contractual obligations is prevented or affected by circumstances and events include war, threat of war, riots, civil strife, or terrorist activity, industrial disputes, natural or nuclear disasterfire, technical problems with aircraft or transport, closure or congestion of airports or ports, bad weather, epidemics or health risks, insolvency of airlines and similar events beyond our control.

Cancellations / Amendments
All confirmed bookings are subject to cancellation charges on a sliding scale. However there is 100% cancellation charge applicable if you have booked a flight either using a low cost airline or a scheduled airline. Please call for exact charges. If you wish to cancel your holiday we require written confirmation from the lead passenger, once we receive this we can begin the cancellation process. It is in your best interest to advise us as soon as possible to avoid heavier cancellation/amendment charges. Some amendments are treated as cancellations and we suggest that you contact Holiday Deals 2 Go as soon as possible. (N.B Please note some holiday arrangements are non-refundable and non-changeable e.g. scheduled airfares.)

Further Information
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information on BBC (Ceefax) page 470 onwards or on the internet under the address

Alternatively you can contact ABTA Information department on 0207 6372 444 (calls charged at 50p/minute minimum)

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